Please note that by completing the booking form you agree to the terms and conditions.

Terms of Service

General Conditions and Terms

Papillon Service is a fully licensed N.C.C. (car & driver service) based in Livorno, Italy
Chamber of Commerce of Livorno registration no . 141523
Society address: Via Pacinotti, 80 - 57128 - Livorno - Italy
P. Iva 01597230497 
Cod. Fisc. NNN RRT 55T27 Z110T

The client or their agent is responsible for the accuracy of information provided when they make their booking.  The client or their agent is also responsible to check the booking confirmation received from Papillon Service for accuracy and to inform us of any errors at least 14 days prior to the service date.  Particular attention should be given to the date and pickup time; if arriving by cruise ship, the client or their agent should inform us in the event that the ship is scheduled to dock after the pick-up time indicated in their booking confirmation.

Papillon Service is not liable for personal injury, loss or damage of luggage or belongings, or death. The company is not responsible for any injury, loss, delay, or inconvenience caused by force majeure (such as wars, floods, unusually severe weather, acts of god, etc.) or other events (such as strikes, road closures or traffic jams) which are beyond our control or which are not preventable by reasonable care by Papillon Service.  

Food, beverages, entrance fees and gratuities are not included in the price.

FOR FULL-SERVICE EXCURSIONS: An English speaking driver-guide is standard.  PLEASE NOTE that driver-guides are by law NOT PERMITTED TO ENTER TOURIST SITES with you NOR ACCOMPANY YOU once you exit the vehicle. Driver-guides are knowledgeable about the places you will visit and will give you relevant commentary as you travel.  They will give you an orientation before you leave the vehicle for planned stops, then coordinate with you to give you enough time to visit each area. Local licensed guides (who would accompany you when you leave the vehicle and who are authorized to enter churches, museums and other tourist sites with you) are available for additional cost.

FOR TRANSFERS: We do not guarantee fluent English speaking driver-guides for transfers. We guarantee a properly licensed driver with basic English skills, sufficient to interact with you about the necessities and get you to your destination as planned. 

Papillon Service reserves the right to make changes to any itinerary according to our best judgment and in the best interest of the client, and with respect to available time, the scheduled end time of the tour, and/or our obligation to get clients to port, airport or other destination by a specified time.

Contracts with Papillon Service are governed by Italian law and in case of a dispute that we can not settle amicably, jurisdiction is conferred to the Italian courts.

WHEN YOU MAKE A BOOKING no deposit is required.  YOUR CREDIT CARD IS TAKEN ONLY AS A GUARANTEE.  We will not take payment with it unless you specifically request us to do so.

Payment may be made in cash IN EURO at the end of the service, or by credit card 48 hours in advance IF YOU REQUEST IT IN WRITING.  There is a 5% service charge for credit card payments.  We will process payment using the credit card given as a guarantee unless you notify us otherwise.

Complaints must be made in writing within 12 days of the date of service and should be sent to Mr. Robert Iannone at this email address, by fax, or at the society address provided above.

Cancellation and Refund Policy

FOR THOSE ARRIVING BY CRUISE SHIP: If the ship does not make it to the pier due to bad weather you will not be considered responsible and NO CHARGE will be made to your credit card. If there is an alternative port of arrival, please do get in touch with us at your earliest opportunity; if practicable, your pick up point will be changed to the alternative port. If pick up at an alternate port is not possible, you will not be charged.

No discounts or refunds will be given if all items on an agenda are not accomplished, regardless of the reason. No discounts or refunds will be given should a client choose to cut a tour short or eliminate items from the agenda.

Prepaid tickets to museums and attractions are non-refundable once procured.  Papillon Service is not liable for missed entry, no matter how caused.

We strongly recommend that you arrange trip insurance to cover cancellation due to unforeseen circumstances or those beyond your control. We also we recommend medical insurance of at least $2 million in case you require hospitalization.